Verba and Non-Verbal Communication Theories

In every communicating crimsonts, unless there is a relationship amongst actions and words, the inwardness gage be wrongly interpreted. I notice a conversation between a mixologist and a customer in busy and displace bar. The customer wanted the buy 1 more double bourbon except the bartender ref utilize to sell to him. This resulted in a series of communication theories, which bequeath be analysed later.In order to analyse the communication theories that provide approximately insight into understanding the dynamics of the observed event, it is necessary to define what communication is and examine the antithetical communication models and theories used in the observed event. In the context of the observed event, verbal and communicatory communication, paralanguage, noise (psychological and corporeal), attribution errors, ashes movements (emblems, illustrators, affect displays and regulators) are the communication theories that will be examined to show how they altoge ther combine to give more meaning to messages.Communication is a make of which information flows from one source to a receiver and back. ( who) communication is a two stylus process which is realize only when the receiver gives feedback that he or she has understood the message. When people use words to communicate, they do non just pick up to what is verbalize in order to understand the message. They excessively look at the person who is speaking to come up what their body is doing and listen to the way they are saying the words to understand their full message. For example, in the observed event, 80% of the communication has been made before the customer even opened his mouth to speak.The customer staggered to the bar and verb altogethery asked to be served one more double bourbon. The bartender refused to serve him because he knew the customer is al heary drunk and according to the NSW law, should not be served whatever more drinks. The read/write head is how did the ba rtender know the customer was drunk? As opposed to the verbal message, the bartender was able to decipher the nonverbal messages beingness sent by the customer the disturbed balance in his movement, his glassy gists, smell of alcohol, feat on his face, and the muddled speech. ll these indicated to the bartender that this customer is drunk.When his request was denied, the customer became justificative saying he was not drunk. He refused the alternative non-alcoholic drinks offered by the bartender and became instantly aggressive, yelling and abusing the bartender. One could read the evidence of paralanguage in the customers voice. Paralanguage is the vocal (but nonverbal) dimension of speech. (reading 2. 2) one could read from the high pitch of his voice, and the angry tone of his voice which was becoming trashy that the customer is beginning to get angry and aggressive.One could withal see the angry look on his face this is c all(prenominal)ed affect display which is any emot ional response in a communication. There are excessively polar body movements by both the bartender and the customer that all gave more meaning to the conversation. For example, when the customer could not be controlled, the bartender called the guarantor staff by raising his hand palm up and establishing eye contact with him. The security understood immediately that his service was needed at the bar.This nonverbal body movement is called emblems. According to ( textbook p. 69) emblems are those gestures that possess a specific verbal translation. An another(prenominal) body movement was the way the bartender was shaking his head side to side at the similar time he was declining the customers request. This type is called an illustrator. Illustrators are all those gestures that go along with our speech. (textbook p. 70) There was also the evidence of repetitions of messages in the observed event. the bartender had to explain to the customer over and over again wherefore he woul d not serve him more alcohol because the customer unploughed saying he should be served now.Here, there was difficulty getting the message across to the customer and this could be due to a particular breastwork to communication called noise. Noise is any distortion factor that blocks, disrupts, or distrusts the message being sent to the receiver, interfering with the communication process. (textbook p. 7) In this context, the noise could be psychological due to the emotional state of the customer (being drunk) or physical noise stemming from the loud music in the club and also the strawman of many people. Not getting the message across easily could also be due to attribution errors which are errors people make because they delineate a certain meaning to something that was not intended.In this event, the customer is of Indian line of business so it could be that he understood the bartenders shaking of head to be a Yes instead of No. This is because a slow shaking of head in Indi a means Yes. The presence of regulators such(prenominal) as pauses that occurred throughout this conversation indicate opportunities for feedback and responses to be sure the other person is listening. To conclude, communication, which is the exchange of ideas, knowledge, information and attitudes, is much more than words.Although verbal and nonverbal communication are similar in that they both convey meanings and different in more ways, both of them put together provide complete meaning of the message. Even though they work together, it is nonverbal communication that accounts for 65 to 93% of the total meaning of communication. (birdwhitsell, 1970 mehrabian, 1981). This means that what is not being said in a communication determines the success or failure of that communication. delinquent to the dynamic nature of communications, it is important to master nonverbal behaviours especially in service industries like tourism and hospitality for effective communication.The bartender be ing able to know the customer was drunk was due to the nonverbal symptoms of drunkenness. nearly symptoms of drunkenness are universal irrespective of age, gender, culture or origin and can be easily identified. Thus the different communication theories used in this communication event verbal and nonverbal communication (vocal and nonvocal), the different types of body movements, noise (physical and psychological), attribution errors all combine to provide the most insight into understanding the dynamics of the observed event.